Welcome to the GSG Help Desk!

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1-29-2021: Attention Current Security Maintenance Clients

Effective Immediately – Due to the increase in hack attempts made upon small businesses within the past year, we are no longer able to include simple updates you may have in your Security Maintenance Labor. This time has been continually exhausted by either the number of updates or the support we must do with plugin providers to ensure a smooth update or the added measures we are doing to protect your data and review the shared server environment for inappropriate activity. That said, any maintenance request you provide through this form or direct email to our Help Desk will be timed and labor used to complete the task will be billed to you at the hourly rate in your agreement. We apologize for any inconvenience and appreciate your understanding. – GSG Help Desk Team

Hourly WordPress Technical Help – At Your Service!

Data Security
Maintenance & Hack Prevention
Content Updates
CSS / Design Technical Support

How It Works

Simply use the form below to submit a request and it will be delivered to our Help Desk Support Team. If not already a current GSG Help Desk client, an Account Manager will review your request and call you to first get you set-up in our process to make sure our team has what they need to best serve you. From there, as you have a need, simply use this form to submit your request and it will be properly assigned to your personal Maintenance Team who will get to know you, your website goals, and can help you fix, repair, or set-up features on your website in a cost-efficient way. In fact, you’ll get a quote for your service before we begin so there is never a surprise bill!

So How Does It Cost?

Our Standard Technical Labor Rate is $50/hour. If that seems high to you, realize that we are very efficient in what we do and can often get things done quicker and more accurately than what you may invest in researching the solution online or doing it yourself. We are also transparent with our costs and look for ways to help you be more efficient – even if that’s training you how to do it!

The GSG Help Desk accepts inquiries 24-7-365. For all inquiries, please allow 24-hours for the GSG team to respond to your request once it has been submitted. Additional time may be required over holidays or weekends when operating with less Support Staff on hand.

Submit A Help Desk Request

Please allow up to 24 hours for a team member to respond. Note: Additional time may be required over holidays or on weekends when operating with less Support Staff on hand.

GSG Support Ticket - Active - HELP DESK

First Name *

Last Name *

Contact Email *

Phone

Category * Category

Website/URL *

Request Description / Details: *

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Hourly Fee Consent - Please Select Which Applies to You. *

I'm a client and realize that this request falls outside our Security Maintenance Services. Time incurred will be tracked and billed to me based on our contract on record..

I'm not a current client, but understand you'll reach me to provide a quotation for my request before beginning work.

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By checking the box above, the user agrees for their ifnormation to be submitted in this form. The informaiton will be used only by Golden Services Group (aka: GSG Help Desk) to contact the user in regard to the submitted inquiry or provide updates related to the components related within your website. Support will generally respond to your request within 24 hours.

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